Digital Products
Digital products (Store downloads and custom commission files) are generally non-refundable once delivered, since the file itself can’t be “returned.” If a file is broken, corrupted, or doesn’t match what the listing described, contact us — we’ll fix it or refund it.
Custom Commissions
You can cancel a commission for a full refund any time before production starts. Once production has started, work already completed is non-refundable — only the unstarted portion is refunded.
Physical Products
3D-printed physical products are made to order and ship from our locations in Indonesia, Australia, and the United States (see the 3D Printing Service page). Because each item is printed specifically for your order, we don’t offer change-of-mind refunds. If an item arrives damaged or defective, contact us within 7 days of delivery with photos and we’ll arrange a replacement or refund.
How to Request a Refund
Email magsikastudio@gmail.com or message us on WhatsApp with your order number and what went wrong. See the full Terms of Service for the complete policy.